Return & Refund Policy

Return, Refund & Exchange Policy

At Arttinly, your satisfaction is our priority. We stand behind the quality of our metal poster wall art and want you to love what you receive. If you’re not completely satisfied with your purchase, we’re here to help.

📦 Returns

You may request a return under the following conditions:

  • Return window: Within 30 days of delivery

  • Item condition: Must be unused, in original condition, and with original packaging

To initiate a return, please contact us at [email protected] with your order number and reason for return.

Note for international customers: Return shipping costs are the responsibility of the buyer unless the product is defective or incorrect. For U.S. customers, we offer free returns within 30 days.

💸 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original method of payment

  • Processing time: Typically 5–10 business days depending on your bank or provider

Shipping fees (if applicable) are non-refundable unless the return is due to a product defect or shipping error on our part.

🔁 Exchanges

We understand that sometimes things just aren’t quite right — we gladly accept exchanges for the following reasons:

  • You received the wrong design

  • The product arrived damaged or defective

  • You want to swap it for a different design or size (if available)

How to request an exchange:

  1. Email us at [email protected] within 30 days of receiving your order

  2. Provide your order number and photos (if applicable)

  3. We’ll guide you through the exchange process

If the item you want in exchange is of higher value, you will be asked to pay the difference. If it is of lower value, we will refund the balance.

❌ Non-Returnable Items

We do not accept returns or exchanges for:

  • Custom or personalized items (unless defective)

  • Items damaged due to misuse or improper handling

  • Orders returned after 30 days without prior contact

🛡️ Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 30 days of delivery. Send clear photos of the issue to [email protected] and we will provide a replacement or a full refund, depending on your preference.

💬 Contact Us

For any questions about returns, refunds, or exchanges, please contact our support team:

📧 Email: [email protected]
📍 Address: 414-C Maliksi I, Cabulusan, Bacoor, Cavite, Philippines 4102